FasTrak Customer Service Number 877-229-8655

If you have inquiries about FasTrak, your account, or company information it’s great to know that there is a FasTrak customer service number available to you. The customer service representatives are available over the phone six days a week, and you can use the automated phone system 24/7. They also offer walk-in services at a physical address, mailing address for concerns you wish to address through the postal service, and you can email them. Check out the rest of this article to learn more about FasTrak and how to access their customer service resources!

FasTrak Customer Service Number

The customer service team at FasTrak is available over the phone Monday-Friday 8:30 a.m. – 5:30 p.m. and Saturday 9:00 a.m. – 1:00 a.m. The phone number is 1-877-BAY-TOLL or 1-877-229-8655. If you are outside the United States, you may call 1-415-486-8655. You can also send them a fax at 1-415-974-6356. The automated phone system is available 24/7 for customers to access their account.

FasTrak Email/Contact Form

If you would like to email FasTrak you can use the contact form located here: https://www.bayareafastrak.org/en/routers/contactUs.html

The contact form will allow you to provide your name and details and address topics such as disputes, statements, payments, fulfillment, and requests.

FasTrak Mailing Address

Walk-in Service Center

375 Beale Street
(between Folsom and Harrison streets)
San Francisco, CA 94105

For General Inquiries

Bay Area FasTrak
P.O. Box 26926
San Francisco, CA 94126

For New and Existing Accounts
FasTrak Accounts
P.O. Box 26926
San Francisco, CA 94126

License Plate and One Time Payment Accounts
Golden Gate Bridge Accounts
P.O. Box 26898
San Francisco, CA 94126

To Respond to an Invoice or Violation Notice

FasTrak Invoices
P.O. Box 26879
San Francisco, CA 94126

FasTrak Violations
P.O. Box 26925
San Francisco, CA 94126

FasTrak Live Chat

Unfortunately, there is no live chat option on the FasTrak website. However, you can direct message them on Facebook or use the contact form on the website to send an email.

FasTrak Customer Support Website

The customer service contact page on the FasTrak website can be found here: https://www.bayareafastrak.org/en/support/contactUs.shtml

On this page, you can find contact phone numbers, in person details and addresses, mailing address, hours of operations, and more.

If you would like to give feedback to FasTrak, you can fill out the feedback form found here: https://www.bayareafastrak.org/en/support/feedback.shtml

To access frequently asked questions, search questions, or browse topics on general information, toll tags, FasTrak accounts, toll violations, and vehicle specific info you can find them here: https://www.bayareafastrak.org/en/support/faqs.shtml

To access forms and documents through FasTrak, you can find them here: https://www.bayareafastrak.org/en/support/forms.shtml

Lastly, once you have received customer service from a representative, you can fill out a chat survey that allows you to rate your customer care. You can find the survey here: https://bayareafastrak.org/en/support/chatsurvey.shtml

FasTrak Social Media Accounts

The FasTrak Facebook page offers company information, useful tips for consumers, and information on how to access their customer service team. You can also see photos of bridges and other structures and learn more about what FasTrak does. Check out their Facebook page below:

FasTrak’s Facebook: https://www.facebook.com/BayAreaFastrak

About FasTrak

FasTrak is an electronic toll collection system that negates stopping at a toll plaza. The system allows customers to prepay tolls through a toll tag placed inside your vehicle, an overhead antenna to read toll tags and take the toll, and video cameras. FasTrak does not charge a fee for the toll tag or a fee to open a FasTrak account. Customers must, however, keep a minimum balance in a prepaid account by authorizing regular payments from a credit card.

FasTrak lanes can process about three to four times more vehicles per hour than a toll booth lane. The company works to improve transit with the United States Department of Transportation’s Intelligent Transportation Systems. Some of the major advantages of using FasTrak are the quickness and efficiency, saving money through a discounted toll rate, it allows express lane use, and it helps to provide incentives to carpool.

You can compare other toll road account prices and service and sign up for a FasTrak account here: https://thetollroads.com/accounts/open.

FasTrak Headquarters Location Map